I transferred my salary and didn't receive it, what should I do?

I transferred my salary and haven't received it. Where should I go? Read the text and find out!

Salary portability is a consumer right. However, some people are still hesitant to apply or are unaware of the potential benefits.

In today's text you will discover the answer to the following question: I transferred my salary and didn't receive it, what should I do?

Read the content to the end and find out! See our index below:

• What is salary portability?
• How does it work?
• Benefits of salary portability
• Is it worth doing salary portability?
• Can I transfer to another institution a second time?
• Conclusion.

What is salary portability?

Portability comes from the verb “portar”, that is, to bring, transport, take. 

Therefore, salary portability is when you receive your payment at one bank, but decide to transfer it to another account.

In this role, you have the right to choose which bank you want to receive your payment from.

How does it work?

Once you've decided which bank you want to receive your payment from, you need to access your account and look for the "Salary Portability" field.

Next, you will need to provide the company name and CNPJ, so have this information handy.

The current bank will receive a notification of the request and will proceed with the portability process.

The other way to request this is to go to your branch and ask for salary portability. Have the account details for the account where you want to receive your payment ready.

Portability is free, meaning you don't pay anything to do it and you can even choose a bank with lower fees and where you have a better relationship.

Benefits of salary portability

Typically, companies pay their employees' salaries through traditional banks, such as Itaú, Bradesco, and Santander.

However, it is possible to port your account to another bank that offers more benefits.

One example is digital banks. With them, you can enjoy many benefits that traditional banks don't offer, while also saving money.

For example:

• zero annual and monthly fees;
• cashback;
• lower rates;
• referral program;
• discounts at partner stores;
• less bureaucracy;
• personalized and exclusive service. 

Furthermore, by transferring your salary, you increase your chances of obtaining credit from the financial institution.

Therefore, if the bank where you receive your salary has a lot of fees and charges, and doesn't offer any benefits or advantages, know that you can change this situation.

You can transfer your salary to a more economical and advantageous alternative.

The change could even be to another traditional bank, however, to one that is more economical and offers better service to its customers.

Here on our blog you will find information about the main physical and digital banks on the market, as well as details about the products they offer, for example, credit cards.

Take a tour of our categories and you'll find what you're looking for to help you decide where to transfer your salary.

I transferred my salary and didn't receive it, what should I do?

The money that arrives in your salary account will be automatically transferred on the same day, via TED, to the account where you chose to receive it via portability.

However, payday arrives, and no money has been deposited into your account. You decide to wait another two days. Perhaps the fifth business day hasn't arrived yet, or there's been a delay.

However, days pass, and the funds don't reach your account. So, what should you do? Should you contact the company, your old bank, or your current one?

Many people don't know, but there is a deadline for portability to be approved, and it can be up to 45 days.

In this case, the amounts deposited before receiving approval will remain in the original account.

So the first step is to check that you are not in the old account.

If not, the second step is to contact the company to see if the payment has been deposited, and if it has, request the pay stub.

If the amount has already been deposited but is not in any of the accounts, go to the branch of the original account to have the problem resolved.

Is it worth porting?

It can be worth it, as long as you choose the right, trustworthy institution. Before deciding, compare options to see which is the most advantageous.

It's very important that you choose a financial institution that has a good customer relationship and accessible service channels.

This way, any problem you have related to salary portability will be resolved more easily, as you will have guidance from your current bank.

Can I transfer my salary to another institution a second time?

Yes, you can. However, you'll need to cancel your current portability and reapply it to another financial institution.

Cancellation must be done at the original bank. In some cases, it's necessary to cancel the account to which the transfer was initially made.

However, the process varies from bank to bank. It's best to talk to your manager before making your first port to clarify any questions you may have.

In some situations, he may offer a counteroffer and try to resolve the reasons why you want to receive your salary from competitors, for example.

It's up to you to think, evaluate and decide whether the proposal is positive.

Conclusion

As you can see, portability can be a good alternative for those who need to change banks, but receive their payment at another institution.

When making a smart exchange, this action can bring many advantages and benefits.

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