How to Request a Refund on Shein: A Step-by-Step Guide!

Requesting a refund from Shein is a very interesting thing to learn in advance.

The advantages and challenges of online shopping

It is a fact that online shopping has significantly changed the way we consume across the world.

This is because, previously, it was necessary to wait for products to arrive at local stores to purchase them.

This wasn't necessarily a problem, although it did involve a lot of anxiety around launches.

The big question has always been two main points: price and stock.

This is because, with only the option of purchasing in person, the customer ended up not being able to decide on the best price.

Furthermore, if the stock ran out, you had to wait for a new batch to arrive—if it ever arrived.

But with the popularization of online shopping, that has changed.

This is because, as we well know, the internet allows connections to be made from different places, regardless of distance.

This makes it possible to easily purchase a product that comes from another state or even another country.

Furthermore, selling online is more democratic, meaning there is no need to have a paid physical location.

So, the issue of not being able to research prices, or even having to deal with lack of stock, no longer exists.

This is because, if the product is missing on one website, you can easily find it on another.

Speaking specifically about Shein, the platform has changed a lot in the clothing market.

With competitive prices, an international delivery system, and a variety of sizes and models, the company quickly became popular with consumers.

But we can't forget that online shopping also has its downsides.

This is because, until the product arrives in your hands, a lot can happen.

And even when the order arrives, it may not meet expectations.

In these cases, asking for a refund is the best solution to deal with a bad purchase.

But how do I request a refund from Shein? We'll see soon!

When can I request a refund from Shein?

When we talk about refunds, there are two situations to keep in mind: in-person and online purchases.

In the case of Shein, there is no physical store, so all purchases are made online.

This is a fundamental point, since as a rule, all online purchases can be refunded without a specific reason.

This means that if you bought something online and regret it, you have the right to return it within 7 days of receiving it.

Upon return, a refund or exchange of the item is automatically generated, depending on the company's rules and the agreement made with the customer.

So, in principle, all purchases made on Shein are eligible for return and refund.

However, it is important to emphasize that this possibility only exists when the 7-day deadline is met.

Furthermore, it is important to note that this period is counted after the package is received at your address.

Apart from this occasion, Shein also offers returns and refunds in the following situations:

Incorrect item received;
Item different from photo;
Damaged product.

It is worth mentioning that for some products it is not possible request a refund from Shein, which are:

Bikinis or underwear;
Open, used or unsealed cosmetic products;
Jewelry and accessories;
Products without label;
Pet supplies;
DIY materials.

All of this is specified on the website, so it's important to check out the informative articles to clarify any doubts.

See how to request a refund on Shein step by step

By now, you understand which items allow you to request a refund on Shein, and which don't.

With that, we can finally move on to our central question of how to request a refund.

The good news is that this is a very simple procedure, and we'll go through it step by step right now.

The first thing you must do to request a refund is to have the product in hand to make the return.

But, if you are requesting a refund precisely because you did not receive the order, don't worry, it is also possible, just select that option.

With your order number in hand, open the Shein app and go to the "SUPPORT" tab.

Then look for the "Return and Refund" option and click on it.

This will open the FAQ option, which is where you can check the answers to the main questions.

Check if your case is covered in any of the questions, as this will help you proceed.

But if it isn't, you should return to the SUPPORT tab and select "Customer Service" at the bottom of the page.

This will open the customer service chat, click on the "return and refund" option.

The system will then ask you why you want a refund. Select the reason that best suits your situation.

Then enter your order number and send it in the chat.

This will be enough to open an evaluation of the case, which will be passed on to an attendant.

Please wait a while, and when the attendant contacts you, send the requested information.

If your request is approved, just wait for the refund directly to the payment method used, or in Shein credits.

Refund denied: what to do?

We previously taught you the step-by-step process for requesting a refund from Shein.

While not necessarily complicated, Shein's initial service is handled by a robot.

As a result, some customers end up getting confused and are unable to complete their request.

On these occasions, what usually happens is that the return and refund request is denied.

If this has happened, try making the request again, filling in the data very carefully.

But, if you filled out everything correctly and the answer was still negative, the problem may be something else.

In this case, please check whether your case does not fall under the category of items that cannot be returned.

As we've already explained, opened underwear and cosmetics cannot be returned, and even unlikely items like jewelry cannot be returned either.

Also, check if the refund request deadline has passed.

As we've already seen, this period is 7 days after receipt, but it's worth checking Shein's refund policy to be sure.

However, if your case does not fit any of the justifications, it is worth trying to contact a customer service representative directly.

This is because he will help you solve the problem, and if it is not possible, he will explain the reason for the refusal.

So, that was the information on how to request a refund from Shein.

We hope the content has helped solve your problem!

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Roberta 31 de October de 2023