How to use the Meu Inss App? A Guide to Help You!

Read the text to the end and learn everything about how to use the Meu Inns App!

Summary with the topics presented:

What is the Meu INSS App and what is it for?
Which INSS application for retirement?
How to download and register on the Meu INSS App?
How to use the Meu INSS App?
Speak to an INSS attendant online;
Why can't I log into My INSS?
Conclusion.

What is the Meu INSS App and what is it for?

First of all, know that the My INSS is a tool available in the digital environment and was developed to make your life easier.

Therefore, through the platform you have access to more than 90 services.

As stated in the introduction to the content, this was the best solution found by Social Security to reduce queues at agencies.

Furthermore, one of the objectives would be to make information available in an accessible manner to Brazilian citizens.

It is worth noting that Meu INSS is not just an app.

Access can also be done through the website, being interesting for those who do not have a smartphone.

Despite this, there is no difference between accessing via the app or website, choose the best option for you!

So, check it out some of the services that are available both node My INSS App, as on the website:

Updating your registration data;
Access to income tax statement;
Possibility of accessing the benefit grant letter;
Access to the payroll loan statement;
Request of the sickness benefit;
CNIS (Social Security Extract);
Request and monitoring of welfare benefits, retirement and survivor's pensions, as well as urban maternity pay;
Benefit review consultation;
Request for termination of death benefit;
Request for appeal of disability benefit;
Scheduling and the result of your medical examination;
Registration or renewal of legal representative;
Alimony registration;
Calculation of overdue contributions, issuance and/or calculation of GPS;
Request for exclusion of payroll loan.

Which INSS application for retirement?

As we mentioned above, you can request and monitor your retirement using the My INSS App.

Now, citizens do not need to visit the agency to formalize the request to the Institute.

In addition to the app and website, requests can also be made via telephone number 135.

As a result, your request will be processed electronically and if your data is correct in the official system, granting of the benefit may be made in such a way automatic.

This is happening in 80% of the requests for retirement based on contribution time that are made using the app.

Therefore, you will have a response within 24 hours.

Only when necessary will you be called to submit additional documentation.

A very interesting feature would be the possibility of simulate retirement and income.

Through this simulation, it is possible to understand whether the worker is entitled to the benefit, in addition to the estimated value of their monthly income.

Therefore, the simulator aims to help citizens obtain more information about their rights.

According to the Institute, after a person runs the simulation and finds that some condition for granting the benefit is missing, it is necessary to wait until all requirements are met.

When this occurs, the person will receive the benefit automatically, as explained above.

Main documents for the application in the Meu Inss App

First of all, you need to have your identification document to submit the application.

In this sense, the Institute accepts the identity card (RG) that has your CPF number.

In the case of citizens who do not have a CPF on their ID, it is necessary to attach the card or some proof that has the CPF number and full name.

The National Driver's License (CNH) is also accepted as an identification document.

On the other hand, the work card It is a basic document, responsible for proving all your work relationships.

It is a fundamental document, considering that some employment relationships may not be in the National Social Information Registry (CNIS).

And speaking of CNIS, know that he is able to prove his contributions to the Institute.

Furthermore, this registry shows the value of each contributor's salary, something that directly affects the final value of your retirement.

THE proof of residence It is important because it ensures that you actually live at a valid address in our country.

In fact, there is the written request which is an optional document, but very important in the process.

This application serves as a kind of guide for the Institute's server to analyze your request.

Therefore, the document must contain your objective with each piece of evidence you included in your retirement application.

Finally, the proof of period of special activity, abroad and rural.

Despite this, it is noted that there are several types of special insured persons, including fishermen, rural workers, rubber tappers or plant extractors, as well as artisans.

And each of these insured persons must make a self-declaration, so pay attention!

Beginning of the retirement application process

Initially, log in to My INSS App using your CPF and password, and click on the appointments/requests section.

Then, tap “new request” and indicate the service or type of retirement you wish to request.

At this point, a screen may appear asking you to update your personal data.

Please note that the Institute requires that you add all your information correctly for the benefit to be approved.

Next, you need to answer the following questions:

Do you have special time?
Do you own rural time?
Have you worked abroad for a while?
Have you ever worked as a teacher?
Have you ever served as a military member and/or civil servant/public servant of the Union, State or Municipality?

Depending on your case, the following question may also appear in the My INSS App:

If you do not have the full contribution period, do you agree to receive a proportional pension?

As a next step, allow the Institute to change the retirement application submission date, which would be the famous DER reaffirmation.

In other words, this is an important step considering that if you meet all the requirements during the administrative process and are entitled to the benefit, everything will be faster.

This is because it is not necessary to make another request in cases of denial on the grounds that you did not initially meet the requirements.

Next, it's time to attach all the documentation that was gathered previously and fill in the fields with some of your data.

Don't worry if the app asks for documents you don't have, such as proof of public service activity.

Regarding the written request, please note that it can be attached under “Other documents”.

Order completion in the My Inss App

Therefore, the next step is to indicate the zip code of the place where you live to identify a Social Security Agency close to your home.

In some cases, the citizen still needs to visit a branch to resolve some issues related to the application, so this step is important.

In addition to selecting an Institute branch, choose the bank branch where you intend to receive the benefit.

Review the data entered in the order and confirm that it is all true.

Click on “I declare and agree with the information above” to complete your retirement request.

How to download and register on the Meu INSS App?

Visit one of the links to download the app to your IOS or Android.

On the first page of the application, you must register by providing some of your details, such as your full name, CPF, date and place of birth, as well as your mother's full name.

During registration, it is also a good idea to have your work card on hand because you will be asked some questions related to your work and social security situation.

For example, you may need to provide the dates on which you made contributions or when you received a certain benefit.

Registration on My INSS through banks

Furthermore, it is interesting to note that registration on the Institute's platform can be done through the Internet Banking of some financial institutions.

In this sense, we will highlight below how registration works in some banks:

If you are a customer of Itaú, visit the website of the company and go to the “social security and INSS” section.

Then, tap on “register the initial password to access the Meu INSS Portal”.

To the bank Santander, it is also necessary to access the website and click on “other products”.

Therefore, the customer must access the “other services” section, followed by “NAI – Interbank Authentication Center”.

Access this link if you are a consumer of Bank of Brazil and go to the “services” option.

Then, tap on “Social Security” > “My INSS Password > NAI”.

On the other hand, for the Bradesco, click here and select the “other services” option, followed by “documents”.

Then, click on “INSS – Register Initial Access Code for the Meu INSS Portal (NAI)”.

To register on My INSS App directly by Sicoob, visit the website and select the “other options” > “Social Security” section.

Finally, click on “My INSS Password > NAI”.

For consumers Banese, enough visit the website and click on “services”, followed by “Generate My INSS Password – NAI”.

In fact, the customers of Federal Savings Bank must click here and go to the “citizen service” > “INSS” section.

Then, simply select “Generate Code for INSS Service”.

And finally, to the customers of Banrisul, enough access the website and go to “services menu” > “Create INSS Code”.

How do I update the Meu INSS App?

The update can be done in the app store, so go to the App Store or Google Play, search for “Meu INSS” and click on the update option.

Therefore, it is also interesting to clarify the following question:

As update the data in MY INSS?

Well, the process is very simple, just click on the “schedules/requests” section.

How to use the Meu INSS App?

While the app allows you to access some features without logging in, we recommend registering to speed up the process.

Therefore, after logging into your account, allow the app to access and use your information.

On the main screen, you can see all the services available online, simply select each one for more details.

Additionally, you can use the search bar or click on the three-bar icon to see the menu next to it.

In this menu you can see all the most accessed services, such as the simulator. retirement.

Therefore, if you open the simulator, the app will immediately calculate your contribution time and age.

Next, you can see if you meet all the requirements to receive retirement benefits.

In this sense, by clicking on each tab, you are able to understand more details.

Also, if you need to make a request or schedule an appointment In an agency, click on the “Appointments/Requests” section.

In general, you can open the options for each service and the type of appointment by pressing the arrow.

In the app itself, you will be informed whether your type of request must be completed in person or can be done digitally.

If you need any help, just contact the virtual assistant:

How do I speak to an INSS representative online?

With the use of My INSS App You also have the possibility of speaking with the Institute's virtual assistant, Helô.

Therefore, right after accessing the application, just click on the icon with two speech bubbles that appears in the bottom right corner of your cell phone screen.

The virtual assistant is available to answer all your most frequently asked questions related to statements, medical examinations, declarations, certificates, and more.

In this sense, after opening the chat, Helô will ask for your name and CPF in order to personalize the service.

But, note that no other data will be requested by the virtual assistant, such as a password.

Again, it is worth highlighting that in addition to the application, citizens can also speak to the assistant through the portal or even through the 135 Telephone Center.

If you prefer to clarify your doubts by phone, please note that service hours are Monday to Saturday, from 7am to 10pm.

And due to the high demand for calls, it is recommended that you call after 6 pm and on Saturdays.

Well, in the service by My INSS App It is necessary to provide CPF and name, but how does telephone service work?

If you are a retiree or pensioner, you should have the following documents on hand to clarify your doubts over the phone:

NIS/PIS number (for employees with a formal employment contract);
CPF (Individual Taxpayer Registry) number;
Employer's CNPJ or CPF;
NIT number (for individual and domestic taxpayers);
Benefit Number (NB) or Social Security registration number, if applicable.

Once again, we must highlight that during the service the assistant does not ask for your password, only for identification documents.

It's worth keeping this in mind to avoid any scams, so be careful!

Why can't I log into My INSS?

Unfortunately, it is common for the application and website to experience some instability due to high demand.

Therefore, we will highlight the main problems and some of the solutions:

Platform offline

Several citizens reported that when trying to log in to the platform, they received a message saying, "An error occurred. Please try again later."

Additionally, some people stated that a message appeared on the website stating that it was undergoing maintenance, something that can also occur after logging in, when someone tries to access a service.

Page loading error and error fetching your data

It is possible that the citizen also tried to access a certain resource on My INSS App, but only a blank page appeared.

Therefore, there are no search results.

In fact, you may encounter the following message: "An error occurred while retrieving your data. Please try again."

This occurs when the objective is to access different resources, including information about benefits and payments.

Registration blocked in the My Inss App

Your registration may be blocked by the protection system or even due to system failures.

In fact, if you forget your password and try to access it several times, your registration may be blocked for security reasons.

In this case, just click on “I forgot my password” and follow the steps.

In other cases, you must contact the center and inform them that your registration is blocked.

Unreturned credit

On the other hand, it is possible that the system indicates that you received your benefit, even though it has not been sent to the account.

To resolve this issue, you need to access the app and go to the “new order” section.

Then, go to “new application”, followed by “updates for benefit maintenance and other services”.

Finally, choose the option to “request payment of unreceived benefit”.

There are no credits for the period reported

Even if you are insured, you may also encounter the following message after trying to obtain your benefit payment statement:

“There are no credits for the period reported.”

This is another technical flaw of the My INSS App which must be resolved through the control panel.

Benefit not unlocked for payroll loans

If you are not an insured person who is within the grace period for the loan application, which lasts 30 days from the date the benefit is granted, this is another error on the platform.

Therefore, the message is as follows: “The Benefit is blocked by the concession”.

Error in margin query

Finally, an error may occur when checking the assignable margin.

It will appear unavailable even though the insured has requested the release of the benefit to allow hiring, as it may take a few days for the system to be updated.

In this case, just wait.

Conclusion

To conclude this content, check out a very important tip:

Always keep your data updated on My INSS App.

For example, if a person applies for retirement and does not have their information updated, the process takes longer and the benefit may even be denied.

And in the case of insured persons who have moved to another city, it is necessary to request the transfer of the benefit to the new location.

This type of update cannot be done online; you must schedule an appointment at one of the INSS agencies.

News

Luciana Sampaio 31 de October de 2021