How to exchange Christmas gifts – Know the rules
Something that always happens every Christmas is that awkward situation where you receive a gift and it's too small, too big, or you don't like it, and now how to exchange Christmas gifts?
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This situation is not as simple to resolve as it seems, because each case is different, and this can cause a huge headache depending on your situation.
But how does the product exchange policy work? Read on to find out!
What does the consumer protection code say about the exchange policy?
Firstly, when the customer does not like the product because of its color, size or any other situation that displeases the consumer, the right to exchange is not guaranteed in all situations.
For example, purchases made in physical stores, by law the store is not obliged to exchange the product.
However, there is a “right of withdrawal” that applies in the case of online or telephone purchases, in which cases the customer cannot see the product purchased.
Thus, according to article 49 of the consumer protection code, He can cancel the purchase if he doesn't like the merchandise for some reason.
In this context, you will have up to seven days from the day you received the product.
This right is granted to consumers when shopping online because the photos of the products shown in the advertisements are far from ideal.
Therefore, the customer has the right to exchange the product, receive a refund or choose something similar.
Return costs are all borne by the store in question.
How to exchange Christmas gifts: What are the differences in guarantees?
If the reason for exchanging products is not only because you regret it, but also because of some damage to the product, the situation is completely different, and it is covered by the warranty.
See the types of guarantee:
Legal guarantee: It is described in the consumer protection code that the customer has up to 30 days for non-durable goods and 90 days for durable goods.
If the problem is not resolved within the mentioned period, the person can opt for an exchange or refund.
Contractual guarantee: applies to durable goods, in this model the warranty is up to 1 year, if it is not resolved within that time, the customer must formalize a complaint as indicated in the CDC.
Extended warranty: This warranty is offered at the time of purchase when the seller offers the customer the option of an extended warranty that extends the original manufacturer's warranty.
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It's worth remembering that products or goods are classified into different categories. See below:
- Durable goods: are materials that do not deteriorate quickly or immediately when used.
- Semidurable: These goods usually have an average useful life and suffer wear and tear more quickly than durable goods.
- Non-durable goods: These are generally products that should be consumed immediately, such as perfumes, soaps, food, among others.
- Essential goods: These are basic necessities that take some time to repair.
In the end, how to exchange Christmas gifts? Depending on your case, it may include different procedures, as we can see.
How does the exchange policy work in physical stores?
At first, this should be the situation of most people, and this is precisely the case in which the consumer protection code does not apply.
In other words, the store is not obliged to exchange a product if the reason is simply that the person did not like it, it was too big, too small or they did not like the color.
In this sense, the most important step to take is precisely at the time of purchase, because many stores offer an exchange policy established on their own terms and with the intention of creating a bond of loyalty with the customer.
In other words, at the time of purchase, the store creates a binding effect, guaranteeing the consumer the right to exchange the product on days established by the store if the customer does not like it.
Therefore, before purchasing anything, first find out about the exchange policy of the establishment in question, so that you have an agreement that benefits both parties, thus creating a bond of loyalty.
Conclusion
Finally, it is always a good idea to talk to the salesperson or manager of the establishment and ensure an eventual exchange, of course, remembering that this is an agreement between the consumer and the store, and is not required by law.
So, if you want to know how to exchange Christmas gifts, Please note that the first step is to contact the store where you purchased the item and request an exchange.
