EDP 2nd copy: requesting 2nd copy and more

Obtaining a duplicate EDP bill is a necessity for many people each month, whether they live in São Paulo or Espírito Santo. Regardless of the reason, knowing how to do it and which channels to use is very important.

What is EDP's second copy?

First of all, before discussing your EDP 2nd copy, it's very important to clearly define what EDP is.

In São Paulo, formerly known as EDP Bandeirantes or Bandeirante Energia, EDP São Paulo is a subsidiary of the Portuguese electricity distribution company EDP Brasil, operating in the states of São Paulo and Espírito Santo.

In the state of Espírito Santo, the same change occurred with the company EDP Espírito Santo, a subsidiary of the same Portuguese company.

Therefore, your EDP bill will arrive at your home, either physically or digitally, at some point if you are from São Paulo or Espírito Santo. However, if for any reason you need to retrieve it again, you will need a duplicate bill.

A duplicate bill is a document that allows the consumer to access information about their consumption and the amount to be paid on a monthly bill, whether for electricity, as is the case with EDP, or from another source.

If you lost, did not receive, or are late on your bill, you should request a duplicate through one of the EDP Brasil channels that offer this service. You will be able to view, save the file as a PDF, print it, or send it to an email address.

How do I request my EDP duplicate bill?

Did something unexpected happen and you need to get a duplicate EDP bill? Find out now what options are available to request this new bill – which may or may not have a different amount – through the network of services provided by EDP Brasil.

Therefore, when setting out to find your second option, you will find two very simple paths to do so: the

The company's online portal, EDPonline;
The mobile app, available for Android and iOS, from the energy company, shares the same name as the website.

Besides these two methods, there are some others. However, they are more complicated, time-consuming, and generally used in situations where these methods don't work for some reason.

EDPonline Portal

Access the website of EDP Brazil It's very easy for anyone looking for their EDP duplicate bill. And requesting your second copy is just as simple. Follow the step-by-step instructions below:

Access EDP's Virtual Agency;
Log in with your email and password or create a new account;
Select the option “Duplicate bill”;
Download the PDF or copy the barcode for payment.

It is also possible to make payments via Pix through the website; however, the process for this payment method is different from obtaining a duplicate invoice, therefore it will not be covered in this article.

EDPonline application

The EDP online app is one of the service channels offered by EDP Brasil to its customers. Therefore, it is available for Android and iOS, and through it you can request various services, including a duplicate copy of your bill.

If you wish to obtain your second copy of your EDP bill through the app, simply follow the step-by-step instructions below.

Download the EDP app for Android or iOS;
Select “My accounts”;
Select the desired account and download the duplicate copy.

Quick, practical and very easy. After doing this you will have your second EDP bill on your cell phone, tablet or even computer.

How do I pay for a duplicate copy?

To pay your EDP 2nd copy bill, simply have your CPF (Brazilian individual taxpayer registration number) or CNPJ (Brazilian company taxpayer registration number) of the account holder and the installation number, which is a code already printed on your bill.

After requesting your second copy of the invoice, you can pay it in one of the following ways:

For automatic debit payments previously registered;
Via Pix using a QR code or copy-and-paste code;
Through internet banking or your banking app, using the payment code;
Through the EDP app for Android or iOS;
At bank branches, ATMs, and lottery outlets.

Always check the relevant details when making a payment and be aware of any interest added to the invoice amount if the reason for the duplicate invoice is a late payment for any reason.

What should I do if I can't get my EDP duplicate bill?

If for any reason you were unable to obtain your EDP 2nd copy through the most common methods described above, you can still use other customer service channels to contact the company and obtain your 2nd copy.

These other customer service channels, so to speak, are:

24-hour telephone line: 0800 721 0123;
Ombudsman: 0800 721 0201;
Hearing impaired: 0800 727 2872;
Public Sector/Large Clients Hotline: 0800 723 4321;
WhatsApp: (11) 93465 2888;
In-person service (São Paulo and Espírito Santo states);
Video support (website).

However, keep in mind that depending on the region of São Paulo and Espírito Santo, you may have easier or more difficult access to each of these services – especially in-person ones. Be aware.

I haven't paid and it's late, what's going to happen?

If you are unable to pay your EDP 2nd copy for any reason, you will be running some risks that can range from just interest on your bill to your power being cut off by the energy company.

Therefore, be prepared to pay fines of 2% on the total amount plus 1% per month in interest. In addition, your electricity may be suspended 15 days after receiving an official notice of non-payment of your electricity bill.

Conclusion

In short, obtaining a duplicate EDP bill is important for several reasons. However, it's far from difficult to do so; you just need to pay attention to how you request and issue it.

Take a look at this too: How to get a duplicate ENEL bill?

Life and Finance

Valor Notícias Content Team

June 3, 2023