How to issue your Enel 2nd copy bill

"How do I get a second copy of my Enel bill?" This question can be a real hassle when, for some reason, you end up needing another copy of your energy bill—or any other type of bill.

What is Enel?

Enel or the National Electricity Entity is a private Italian company that operates in the electricity distribution sector, currently on a global scale.

Founded in 1962, the company gained global reach and in 2005 arrived in Brazil and today, it has an energy distribution contract in Rio de Janeiro, São Paulo, Ceará and Goiás.

In Brazil, operating under the name Enel Brasil, the company offers a variety of services to assist its customers in the states where it operates. Enel's duplicate invoice issuances are one of the services offered.

Enel 2nd copy issue?

Duplicate documents are a common occurrence for average Brazilians. Due to delays, errors, and delays in document availability, you or anyone else may need to obtain a duplicate.

Therefore, when you look for your Enel 2 bill via you are just joining this group of Brazilians who are running every month for some reason – which is usually not even their fault – for a new bill to pay.

Issuing a duplicate copy of your Enel bill is a completely free service available through the company's website or app.

Enel's website provides customers with an exclusive area to access and download their bills, or have them sent to their email. You can also retrieve a duplicate bill from your account using your CPF, email address, or even your mobile phone number.

The options available to you to access your 2nd life are:

Using the Enel portal
Using the application

Your second copy can be paid exactly like the first. However, depending on the reason for needing a second copy, interest may be added to the total. Please be aware of this.

Using the Enel portal

Using the Enel portal, you can withdraw your Enel 2nd copy by following the steps listed below:

First, access the Enel's virtual agency – the company website;
Then, choose Enel's “2nd life of account” service, which will be available on the page;
Now, click “Next” to be directed to the Login screen;
At this stage you must enter your email and password registered on the website;
At this point, you'll find out whether you have an account or not. If you don't, click "Create Access" and enter your CPF and installation number. After that, you'll need to create your password. You can register with your Google account;
If you had a registered account but forgot your password, simply click "Forgot my password" or "Forgot/Change my login email." You'll receive an email with a link to change your password.
After logging in, simply select the month and issue the second copy;
A PDF will be made available for you to download or print.

After this step-by-step guide, you'll have access to your duplicate Enel bill. You'll quickly realize how simple it is to use the company's portal to get what you need.

Using the application

To use the Enel app, simply download it from the respective Android and iOS stores.

So, after downloading it, create your account, following the similar steps mentioned above – you'll need to enter an email address and password, and that's it, your account is created. Finally, click "My Account" and request a duplicate copy for download and payment.

What do you need to pay your Enel 2nd installment?

To issue your Enel 2nd copy bill, you'll need to register on the company's website or app—in this case, Enel Brasil. As you've already seen, if you're not registered, you'll need to use your CPF or CNPJ (Brazilian taxpayer ID) to register.

However, you'll need the installation number. This number can be found on any utility bill received at the registered address. It's the first piece of information that appears just below the company logo, next to the "issue date."

If you are unable to obtain your Enel 2nd copy of the invoice

If for some reason you are unable to withdraw your Enel 2nd copy, you will need one of the channels listed below:

Application available for Android and iOS (as you have seen so far);
Elena, the virtual assistant who will assist you via WhatsApp (21) 99601-9608;
By contact telephone number 0800 72 72 120;
A face-to-face service point.

Conclusion

In short, you don't need much to get your much-needed Enel 2-Way account. However, it's always a good idea to keep your details up to date so that if you need to, you don't have to waste time creating a new login.

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Valor Notícias Content Team 28 de May de 2023