Changing your phone number could result in the blocking of emergency aid.
To combat fraud, Caixa Econômica Federal announced that, to access the benefit through Caixa Tem, only one account can be registered. Therefore, one CPF number per cell phone number and the use of the same account on up to 2 electronic devices.
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Therefore, anyone who received emergency aid in 2020 and changed their cell phone or phone number should be aware that their account may be blocked from accessing emergency aid payments.
According to the president of Caixa, Pedro Guimarães, 95% of the public who arrived at Caixa's physical branches on Tuesday reported complaints related to the blocking of Caixa Tem due to a change of phone line or cell phone.
Pedro Guimarães also said that this is the key point regarding the blockages, since a large number of cell phones per CPF (Brazilian taxpayer ID) and device were identified in the previous year, which shows the possibility of fraud.
How do I unlock my account?
If the beneficiary is experiencing this type of situation, they need to go to a Caixa branch between 8 am and 1 pm, with an official photo ID, such as an RG (Brazilian national identity card) or CNH (Brazilian driver's license), and their CPF number (Brazilian taxpayer identification number).
Furthermore, to obtain more information, simply call Caixa's number, which is 111.
The bank began paying the benefit this week, through Caixa Tem, to approximately 2.4 million people who were born in the month of January.
It's worth noting that the deposited funds can be used to pay electricity and phone bills, and to make purchases through the app itself, whether in person at participating establishments or online.
In turn, the withdrawal of the amount will be released approximately 4 weeks after the money is deposited into the Caixa digital account.
