See how to unlock your emergency aid account
Thousands of accounts have been blocked by Caixa Econômica Federal on suspicion of fraud, leading many people to seek information on how to unblock their emergency aid accounts.
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Why do the blockades happen?
According to information from Pedro Guimarães, president of Caixa Econômica Federal, the scams occurred because it was possible to make multiple requests for the benefit using only one device.
Therefore, this loophole ended up being exploited by criminals when requesting financial benefits on behalf of third parties.
According to Pedro Guimarães “With the rapid implementation we had to do to distribute the aid at the beginning, some security loopholes remained. In May, within a ten-day window, hackers accessed thousands of accounts. We identified them all and have already corrected the problems, but honest people had their accounts blocked because we had to protect public money.”
How do I unlock my emergency aid account?
It is possible to unlock the emergency aid account, reversing the situation, if the beneficiary meets the profile of a legitimate applicant and was unfairly blocked.
However, before that, it's necessary to understand that blocked accounts are divided into two groups.
1 – Suspected fraud
When using the app of Caixa Tem The recipient will encounter the following message:
“You need to regularize your access. Please visit an agency according to your payment schedule.
Therefore, given this situation, there are no alternatives; it will be necessary to actually go to the nearest Caixa branch with your identity documents to prove that the request is genuine and thus reverse the block.
“There’s no point in looking if you were born in October at this time when we are paying in January. Releasing the Caixa Tem app won’t help if the deposit will only be made in two weeks, 20 days. This is very important to avoid any crowding,” comments Guimarães, emphasizing that the visit should be based on the benefit payment schedule.
Registration Inconsistency
If the block is due to registration inconsistencies, the application of Caixa Tem It will display the following message:
"To finalize the validation of your registration, we will need you to send your documents via WhatsApp."
Therefore, immediately after this message, the user will receive the following message:
"To start the conversation, click on the link below and send the word REGISTER."
Immediately after clicking, the beneficiary is redirected to WhatsApp and must chat with the profile to send the documentation online.
"The only app where this information is valid is Caixa Tem. This is important to avoid sending customer documentation to anyone who is not actually analyzing this issue." "This was highlighted by the president of Caixa, Pedro Guimarães."
